Please ensure you have the bill payers permission before calling. To start a chargeback claim, you need to contact your card provider but as it isn’t written into law there is no guarantee you’ll get your money back. 020 3451 2688. You can do this up to seven days before your original departure date. And all of our holidays are designed to help you Discover Your Smile. Holidays & Flights: +44 (0)203 451 2688 (Opening times: Monday - Friday 09.00 - 19.00, Saturday 09.00 - 18.00, Sunday 10.00 - 17.00) Cruises: New bookings: 0203 451 2682 To speak to the team, please call 0203 451 2688. And all of our holidays are designed to help you Discover Your Smile. Affected holidaymakers will receive a refund credit for the full value of the holiday. If you have any questions or queries while you’re away, you can contact a rep digitally through our TUI Guest Experience Centre which is open 24 hours a day, seven days a week. Here’s how you can get in touch: Download the TUI App – this is the easiest way to get hold of … The FCO has since changed its advice to recommend against all but essential international travel, and TUI says it won't be offering holidays departing before April 16, 2020. As the FCO is advising against all but essential international travel, you may also be covered by your travel insurance if TUI is not helping you. The Sun website is regulated by the Independent Press Standards Organisation (IPSO), Our journalists strive for accuracy but on occasion we make mistakes. TUI UK has now given formal commitments to the CMA to contact customers who have an unused credit note, to let them know they can convert it to a refund, which will be paid within 14 days. Credit card payments between £100 and £30,000 are covered under Section 75 of the Consumer Rights Act. We have had a couple of emails to say they will contact us re next steps ie, a refund. Tui has been widely criticised for telling customers whose holidays have been cancelled that they must accept a “refund credit note” and then phone the company to ask for a refund. We're part of TUI Group - one of the world's leading travel companies. However, Tui is still breaking the law by insisting customers accept a refund credit note, before applying for their cash refund. Supermarket Christmas shopping rules at Asda, Tesco and Sainsbury’s explained, Coca-Cola is giving away free personalised cans of Coke for Christmas, Debenhams launches a closing down sale with up to 80% off in stores and online, ©News Group Newspapers Limited in England No. has a free tool that can help you do this. 100% of the donation goes to educational programs in holiday destinations. For other inquiries, Contact Us. TUI tells us holidaymakers will have the option of a cash refund or the choice of an alternative holiday of the same cash amount to another destination. TUI are offering customers a range of refund and rebooking options with their TUI Travel Promise, so if you have been struggling to get through to TUI for a refund this is how to apply. If you have a query, take a look at our Ask a Question section. Registered address: Wigmore House, Wigmore Lane, Luton, Bedfordshire, United Kingdom, LU2 9TN.. Those with flights and hotels booked by debit card may be able to claim a refund via their banks using the Chargeback scheme. The main contact number for TUI is 0845 682 0190, or you can ring their local rate number which is 0203 451 2688 and there are plenty more ways to get in touch with TUI. 679215 Registered office: 1 London Bridge Street, London, SE1 9GF. Once you have received your refund credit code from Tui, you can use its refund request form to apply for a cash refund. 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